Last updated: August 11, 2026
This Refund Policy explains the conditions under which customers of
IPTVs Cyprus may request a refund for a subscription purchased
through iptvscyprus.com.
Please read this policy carefully before purchasing a subscription. By placing
an order, you acknowledge that you have had the opportunity to review the
subscription details, device compatibility information and this Refund Policy.
1. 1-Hour Refund Request Period
Our voluntary refund policy is valid for 1 hour from the time your
purchase is completed.
If you experience a problem with your subscription or believe that the service
does not work as expected, you must contact us within 1 hour of your
purchase to request assistance and, where applicable, a refund.
Refund requests submitted after this 1-hour period are generally not eligible
under our voluntary refund policy, except where a refund or other remedy is
required by applicable law.
2. Contact Us Within the First Hour
If you experience a problem immediately after purchasing your subscription,
please contact us as soon as possible so that we can investigate it.
You can contact us through:
WhatsApp:
+33 6 44 65 57 69
Email:
[email protected]
The time at which your refund request is received may be used to determine
whether the request was submitted within the 1-hour refund period.
3. Information Required for a Refund Request
To help us review your request, please provide:
- Your name or the contact information used when ordering;
- Your order or transaction reference, where available;
- The subscription plan purchased;
- The approximate time of purchase;
- The device and application you are using; and
- A clear description of the problem you experienced.
We may request additional reasonable information where necessary to identify
the transaction or investigate a technical problem.
4. Technical Problems
If your refund request relates to a technical issue, we may first attempt to
identify and resolve the problem.
Some issues can result from device compatibility, application configuration,
internet connectivity or incorrect setup. Providing your exact device model
and application can help us determine the cause of the problem.
If we cannot resolve an eligible issue and your request was made within the
applicable 1-hour voluntary refund period, we will review the request for a
refund.
5. 2-Hour Free Trial
IPTVs Cyprus offers a 2-hour free trial so that prospective
customers can test the service on a compatible device before purchasing a paid
subscription.
We recommend requesting the free trial if you are uncertain about device
compatibility, application compatibility or how the service performs with your
internet connection.
The availability of a free trial does not remove any rights or remedies that
cannot legally be excluded under applicable consumer law.
6. Refunds After the 1-Hour Period
Once more than 1 hour has passed since the purchase, refunds
are generally not provided under our voluntary refund policy.
This includes requests based solely on a change of mind or circumstances that
are outside our reasonable control, subject always to any mandatory rights or
remedies available to the customer under applicable law.
7. Device Compatibility
Customers are encouraged to check device compatibility before purchasing a
subscription.
Our service may be used with various compatible Smart TVs, Android devices,
Fire TV devices, smartphones, tablets, computers and other supported devices
or applications.
Compatibility can vary according to the device model, operating system,
application and configuration.
If you are uncertain whether your device is compatible, please use our
2-hour free trial or contact us before purchasing.
8. Internet Connection and Third-Party Devices
The performance of an online service can be affected by factors outside our
control, including your internet connection, network configuration, device,
operating system and third-party applications.
Problems caused exclusively by unsupported equipment, third-party applications,
local network conditions or inadequate internet connectivity do not
automatically qualify for a refund under our voluntary policy.
9. Duplicate or Incorrect Payments
If you believe that you have been charged more than once for the same order or
that an incorrect payment has been processed, contact us as soon as possible.
We will review the transaction and, where a duplicate or incorrect charge is
confirmed, take appropriate steps to correct it.
10. Approved Refunds
If a refund is approved, it will normally be returned using an appropriate
available payment method.
The time required for the refunded amount to appear may depend on the payment
provider, bank or other financial institution involved in processing the
transaction.
11. Abuse and Fraudulent Requests
We reserve the right to investigate refund requests where there is reasonable
evidence of fraud, misuse, repeated abuse of free trials or refund procedures,
or other attempts to obtain the service improperly.
Nothing in this section limits rights that customers have under applicable
consumer protection law.
12. Consumer Rights
This Refund Policy does not exclude, restrict or replace any mandatory
consumer rights that apply to you under applicable law.
In particular, customers in the European Union may have statutory rights
relating to distance contracts, digital content and digital services.
The application of withdrawal rights and any exceptions can depend on the
nature of the service, when performance begins, and whether the legally
required consent and acknowledgements have been obtained.
Where applicable law gives you a remedy that cannot legally be excluded by
this 1-hour voluntary refund policy, the applicable statutory right will
continue to apply.
13. Changes to This Refund Policy
We may update this Refund Policy when our services, business practices or legal
requirements change.
The version published on this page will show the date on which it was most
recently updated.
14. Contact Us
If you have a problem with your subscription or would like to submit a refund
request, contact us as soon as possible.
IPTVs Cyprus
Website: iptvscyprus.com
Email:
[email protected]
WhatsApp:
+33 6 44 65 57 69
Before purchasing, you can also
review our subscription plans,
check compatible devices
or request a 2-hour free trial.