Last updated: August 01, 2026
This Privacy Policy explains how IPTVs Cyprus (“we”, “us” or “our”) collects, uses and protects personal information when you visit iptvscyprus.com, contact us, request a free trial, purchase a subscription or otherwise use our services.
We respect your privacy and aim to process personal data responsibly and in accordance with applicable data protection requirements, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) where applicable.
1. Who We Are
IPTVs Cyprus provides subscription-based services primarily for customers in Cyprus.
For privacy-related questions or requests, you can contact us using:
Email:
[email protected]
WhatsApp:
+33 6 44 65 57 69
2. Personal Information We May Collect
The personal information we collect depends on how you interact with our website and services. It may include:
- Your name or other information you choose to provide;
- Email address;
- Telephone or WhatsApp number;
- Messages and communications you send to us;
- Information related to your subscription or order;
- Device model, application or setup information you provide when requesting compatibility or technical assistance;
- Information you provide when requesting a 2-hour free trial;
- Payment and transaction-related information provided in connection with a purchase;
- Technical information such as IP address, browser type, device type and basic website usage information where collected by our website, hosting infrastructure or permitted cookies.
We ask you not to send personal information that is unnecessary for providing the service or answering your request.
3. How We Collect Personal Information
We may collect information directly from you when you:
- Contact us through WhatsApp;
- Contact us by email;
- Request information about a subscription;
- Request a 2-hour free trial;
- Purchase or use a subscription;
- Request device compatibility or setup assistance;
- Communicate with customer support; or
- Interact with our website.
Certain technical information may also be generated automatically when you visit the website, depending on the technologies and cookies being used.
4. How We Use Your Personal Information
We may process personal information for purposes including:
- Responding to your questions and requests;
- Providing information about our subscription plans;
- Providing and administering a requested free trial;
- Processing and managing subscriptions and orders;
- Providing activation or setup information;
- Checking device and application compatibility;
- Providing customer and technical support;
- Processing payments and maintaining transaction records;
- Maintaining the security and functionality of our website and services;
- Preventing misuse, fraud or security incidents;
- Complying with applicable legal and regulatory obligations; and
- Establishing, exercising or defending legal claims where necessary.
5. Legal Bases for Processing
Where the GDPR applies, we process personal data only where we have an appropriate legal basis.
Depending on the circumstances, this may include:
- Contract: processing necessary to take steps at your request before entering into a contract or to provide a subscription or service you have purchased.
- Legitimate interests: processing reasonably necessary to operate, secure and improve our business and services, respond to customers and prevent misuse, where those interests are not overridden by your rights and interests.
- Legal obligation: processing required to comply with applicable legal, accounting, tax or regulatory obligations.
- Consent: where we specifically ask for your consent, including for certain optional cookies or communications where required by applicable law.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
6. Payments
If you purchase a subscription, payment may be processed through a third-party payment provider. The information required to complete a payment may therefore be processed directly by that provider under its own privacy and security practices.
We do not intentionally request that customers send full payment-card credentials through ordinary email or WhatsApp messages.
Information we retain about a transaction may include details necessary to identify and manage the order, payment status, transaction reference, subscription purchased and information required for accounting, fraud prevention or legal compliance.
7. WhatsApp Communications
If you choose to contact us through WhatsApp, information you provide through that service will also be processed through WhatsApp and its associated infrastructure in accordance with the applicable provider’s own privacy practices.
You should avoid sending unnecessary sensitive or confidential information through WhatsApp.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies that are necessary for website functionality, security and performance.
Depending on the tools enabled on the website, additional cookies may also be used for analytics, preferences or other optional purposes.
Where consent is legally required for non-essential cookies, those technologies should not be activated until the required consent has been obtained.
More information about the cookies used on this website can be provided in our Cookie Policy and, where applicable, through the website’s cookie consent controls.
9. Sharing Personal Information
We do not sell your personal information.
We may share or make personal information available to service providers where reasonably necessary to operate the website and provide our services. Depending on the services we use, these providers may include:
- Website hosting and infrastructure providers;
- Payment processors;
- Communication providers;
- Website security and technical service providers;
- Professional advisers where necessary; and
- Authorities or other parties where disclosure is required by applicable law.
Service providers should receive only the information reasonably necessary for the relevant purpose and process it subject to applicable data protection requirements.
10. International Data Transfers
Some third-party service providers or technical infrastructure used in connection with our website or communications may process personal information outside Cyprus or the European Economic Area (“EEA”).
Where the GDPR applies and personal data is transferred outside the EEA, appropriate safeguards will be used where required by applicable law, such as an adequacy decision or approved contractual safeguards.
11. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for any additional period required or permitted by applicable law.
Retention periods may depend on factors such as:
- The duration of your subscription or customer relationship;
- The nature of your communication or support request;
- Accounting, tax and record-keeping requirements;
- Fraud prevention and security requirements; and
- The need to establish, exercise or defend legal claims.
When personal information is no longer required, we will take reasonable steps to delete, anonymize or otherwise dispose of it appropriately.
12. How We Protect Your Information
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore take appropriate precautions when communicating information online.
13. Your Data Protection Rights
Where the GDPR applies, and subject to the conditions and exceptions provided by applicable law, you may have rights including:
- Right of access – to request information about and a copy of personal data we process about you;
- Right to rectification – to request correction of inaccurate or incomplete personal data;
- Right to erasure – to request deletion of personal data in applicable circumstances;
- Right to restriction – to request restriction of processing in applicable circumstances;
- Right to data portability – to receive certain personal data in a structured, commonly used and machine-readable format where applicable;
- Right to object – to object to certain processing based on legitimate interests and to direct marketing;
- Right to withdraw consent – where processing is based on your consent; and
- Rights relating to certain automated decision-making where applicable.
These rights are not absolute and may be subject to conditions or exceptions under applicable law.
14. How to Exercise Your Rights
To make a privacy request, contact us at:
Email:
[email protected]
Please provide enough information for us to understand your request and, where reasonably necessary, verify your identity before disclosing, changing or deleting personal information.
15. Right to Lodge a Complaint
If you believe that your personal data has been processed in violation of applicable data protection law, you may have the right to lodge a complaint with the competent data protection supervisory authority.
For individuals in Cyprus, the relevant supervisory authority is the Office of the Commissioner for Personal Data Protection.
16. Third-Party Websites and Services
Our website may contain links to websites, applications or services operated by third parties.
We are not responsible for the privacy practices of independent third parties. We encourage you to review their privacy notices before providing personal information through their services.
17. Children’s Privacy
Our subscription services are intended to be purchased by adults and are not directed at children.
We do not knowingly seek to collect personal information directly from children for the purpose of purchasing a subscription. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.
18. Changes to This Privacy Policy
We may update this Privacy Policy when our services, website practices or applicable legal requirements change.
When we make changes, the updated version will be published on this page and the “Last updated” date at the top will be revised.
19. Contact Us
If you have questions about this Privacy Policy, how your personal information is handled or wish to exercise a data protection right, please contact us:
IPTVs Cyprus
Website: iptvscyprus.com
Email: [email protected]
WhatsApp: +33 6 44 65 57 69
You can also learn more about our service on our
About Us page
or review our
frequently asked questions.